Shipping policy

Processing Time

All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.

Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. We offer various shipping options, including standard shipping and express shipping. Delivery estimates will be provided based on the shipping option selected and the destination address.

Please note that delivery delays can occasionally occur. We cannot guarantee the delivery date or time for your order, as this is dependent on the shipping carrier and the destination address.

Shipment Confirmation and Order

Tracking Once your order has shipped, you will receive a shipment confirmation email containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

Our store is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

We take great care in packaging your order to ensure it arrives in excellent condition. However, if your item(s) arrived damaged, please contact us within 48 hours of receiving your package. Please include photos of the damaged item(s) and the packaging materials.

Lost or Stolen Packages

We are not responsible for lost or stolen packages that have been confirmed as delivered by the shipping carrier. If your package is missing or stolen, please contact the shipping carrier to file a claim.

 

If you have any questions or concerns about our shipping policy, please contact us at enquiries@heritagearthouse.com.